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Spain / RENFE & online reservation: how to

Postby LoreTxt » 13 Jul 2010 - 10:33

Hello!
I read a lot of you had problems with Renfe & spain supplements. I got the same problems since I'm planning right now my IR trip for summer 2010.
Well, this is going to be my hardest IR ever, since Spain is a hell with this cockeyed compulsory reservation.
Fortunately me girlfriend speaks spanish, so I found out further info. TIKNET website doesn't work; RENFE's call center operators won't help you in reserving your seat outside Spain, since they don't know anything; they'll tell you that it's not possible and you gotta go in Spain and do it at the station. Unfortunately... trains in August can be full.

Well, you CAN reserve your seat from your country. Don't worry. Just need to give a buzz to the following phone number: +34 902 24 34 02
You can reserve your train/trains by telephone and then pay at the station. Easy.

They told us that supplements for a seat won't never be higher than 10 Euro. Anyway for IR supplement prices check out other trends here in the forum.
Hope this can help you!
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Spain / RENFE & online reservation: how to

Postby Pete » 13 Jul 2010 - 12:30

...


:arrow: Book your Interrail or Eurail pass reservation for Spain here: https://acpres.rail.cc
Or at a railway station in Spain.


Just to confirm it: the number above is the official number of RENFE for international calls.
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Spain / RENFE & online reservation: how to

Postby bartim » 31 Jul 2010 - 14:23

Hello, I am in France, I want to call the number you provided to make reservation.
But no matter I use Skype-out or Handy (Lebara), both of them can not reach.
The number always responded:it is not available.
I do not know what the problem is.

Do anyone have other methods ?

Thank you very much.
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Spain / RENFE & online reservation: how to

Postby Pete » 31 Jul 2010 - 14:32

Hi.
Just tested it - I can reach it without a problem (I used a normal mobile phone) - maybe try instead of the "+" the "00" at the beginning of the number. And it is the official number of RENFE.
Peter :)
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Spain / RENFE & online reservation: how to

Postby ekyssanjaya » 19 Apr 2011 - 15:13

Hello,

I have a question, I am going to trip tomorrow to Spain, and I will use my interrail ticket on 23 april, 26 april, and 30 april.
What do you think, if I make the reservation when I am already in Spain on 20 april ?
or should I make a reservation from now on via telephone?

please sharre some information.
I thank you for your answers :D :D

eky
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Spain / RENFE & online reservation: how to

Postby Pete » 19 Apr 2011 - 15:36

Hi Eky.
Wait until tomorrow and go to a railway station - easier than by phone. Less mistakes.
Peter :)
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Spain / RENFE & online reservation: how to

Postby korgmatose » 28 Apr 2011 - 11:01

I just had a chat with the nice lady at RENFE international, calling from Marseilles, it was no problems at all using 0034......

She reminded me that I had to pick up the tickets at least 24 hours before departure, so bear that in mind when making a reservation that's quite close to the departure date. Also, as with all long-distance European routes, the trail fill fast and you might not get 2nd class seats if you are late (like me) :)
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Spain / RENFE & online reservation: how to

Postby Pete » 28 Apr 2011 - 12:53

Thank you for this update!!! I didn't know this important detail! Have a sunny trip. Peter :)
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Spain / RENFE & online reservation: how to

Postby ChristinaS » 11 Jun 2011 - 17:40

Hello,

I just tried calling the number indicated below to book the Granada-Barcelona night train for July. I speak Spanish and the lady told me I had to pick up the reservations in Spain 72 hours after I made them. Which isn't possible because I am not leaving to Spain until July ...

And I can't buy only reservations via the website - only full tickets.

I am travelling with two children and wanted to make sure that we had beds to sleep in on that train.

Anyone has some idea of how to sort this out ?

Thanks,

Christina
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Spain / RENFE & online reservation: how to

Postby Pete » 11 Jun 2011 - 19:18

Hi Christina.
There are 3-bed and 4-bed sleepers available via https://renfeacp.rail.cc
Fill in as departure station "Granada" and destination "Barcelona Sants".
If it is mentioned "reservation for Eurail travellers" it is also valid for InterRail travellers.
Peter :)
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Spain / RENFE & online reservation: how to

Postby Flo » 11 Jun 2011 - 19:38

There should be no 3bed sleepers on that night train!
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Spain / RENFE & online reservation: how to

Postby Pete » 11 Jun 2011 - 19:58

I was "surprised" as well. :)
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Spain / RENFE & online reservation: how to

Postby ChristinaS » 12 Jun 2011 - 12:56

Hi Peter,

I tried via shop railcc (would love to find ways of supporting your work) but it didn't work: I got this error message everytime although I entered Granada as departure and Barcelona Sants for destination ...

"Railways reservation system : FROM station and TO station must not be the same."

Must be a bug.

Christina
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Spain / RENFE & online reservation: how to

Postby ChristinaS » 12 Jun 2011 - 13:11

Dear All,

HURRAY ! It worked ! Thanks Peter, Flow and everyone else from the team !

Christina :D :D :D
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Spain / RENFE & online reservation: how to

Postby Pete » 12 Jun 2011 - 14:33

Perfect. :)
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Spain / RENFE & online reservation: how to

Postby ChristinaS » 14 Jun 2011 - 11:50

And now looking forward to receiving them via the post ... :wink:
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Spain / RENFE & online reservation: how to

Postby ChristinaS » 09 Jul 2011 - 23:13

Hello,
Am on the road (I mean train) and wanted to thank you for your help. Trip on Trenotel from Granada to Barcelona was seamless ... Thanks :D
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Spain / RENFE & online reservation: how to

Postby fxcgomes » 10 Jul 2011 - 21:36

Hi,

Tried to make a reservation for the night train between Barcelona and Madrid for the 27th of August, and no seats where shown to me in the options. The only options were 2CL COUCHET.4B and 2CL COUCHET.6B.

This means that for getting a seat reserved I will have to phone Renfe right?

Thanks,
Chico
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Spain / RENFE & online reservation: how to

Postby fxcgomes » 18 Jul 2011 - 00:35

Hi again,

I just phoned RENFE and they say I got to pick up the tickets within 72 hours.

No way I'm going to Spain just to collect the tickets.

How is this possible? It seems impossible to book the tickets...

Chico
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Spain / RENFE & online reservation: how to

Postby Flo » 18 Jul 2011 - 00:48

Hey Chico,

have you been to Porto Campanha rail station? They should be able to make the reservation. I have been to Portugal last year and it was no problem to get reservation for domestic trains in Spain at Lisboa Oriente and Santa Apolonia (and my Portuguese is poor)... :D


Flo 8)
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Spain / RENFE & online reservation: how to

Postby fxcgomes » 19 Jul 2011 - 00:54

Hi Flo,

Why haven't I thought about that? So simple! I will try to go there.

If you guys didn't help us, me and my friends would have a ton of questions to answer.

Thank you very much again!

Chico :D
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Spain / RENFE & online reservation: how to

Postby Flo » 19 Jul 2011 - 17:39

Olá,

no problem we are glad if we can help. :)


Flo 8)
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Spain / RENFE & online reservation: how to

Postby abicarey » 18 Jul 2012 - 22:48

Hi all, we're having a nightmare trying to get tickets with this company. I can't do anything online as it won't add the interrail pass. My friend who speaks Spanish has called them on the number you gave & they said they can't book tickets for us as we're in the UK. If we reserve them & pay on the day, will we have to pick them up 72h before? We can't do that! We can do 24h before as we'll be in the cities then. Please help, I'm just about tearing my hair out :(
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Spain / RENFE & online reservation: how to

Postby Pete » 18 Jul 2012 - 23:01

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Spain / RENFE & online reservation: how to

Postby andre92 » 23 Jun 2013 - 14:37

hey, I want to travel through Spain with an IR pass in August,
If I am taking more then one high speed train in one day, do I have to pay two reservation fees ore only one?
thank you in advance!
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Spain / RENFE & online reservation: how to

Postby Flo » 23 Jun 2013 - 16:14

You need one reservation for every train.
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Spain / RENFE & online reservation: how to

Postby hawki1989 » 08 Jun 2014 - 19:04

Can you order reservations online if you have an address to send them to?

I have family in Spain and I was going to order the reservations online on the RENFE site and send them their?
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Spain / RENFE & online reservation: how to

Postby Flo » 09 Jun 2014 - 00:28

There is no online reservation possibility for InterRail on RENFE website.
Either use https://acpres.rail.cc or the above telephone number or buy at a station.
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Spain / RENFE & online reservation: how to

Postby hawki1989 » 09 Jun 2014 - 00:51

Perfect - thanks! Can I get the comfort class with the second class pass - since it's the same price?
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Spain / RENFE & online reservation: how to

Postby Flo » 09 Jun 2014 - 01:01

No, unless you would like to pay the difference between regular "Turista" (2nd class) and "Preferente" (1st class) extra. ;)
However, on some trains there is "Turista Plus" class available which are Preferente coaches but without any extra services. I am not sure about the current situation whether or not you can use Turista Plus with 2nd class InterRail or not - I once got the information that a 1st class ticket is needed, on the other hand I got reports that people were using it with 2nd class IR...you have to check locally.
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